Your Receptionists

Our six receptionists, Carol, Gwen, Debbie, Sue, Annie and Tracy, are here to make you welcome when you visit us and to do all that is humanly possible to match your diaries with ours for convenient appointments. They are the people who will answer the telephone when you call or greet you on arrival in the practice. If you need to use our Stanna Stairlift, then it is one of the receptionists who will help you. If you have any anxieties about your appointment feel free to discuss them with your receptionist. She will make sure the dentist and his nurse are aware.

Practice Manager

Another person you will see in reception is our Practice Manager, Amanda. Her role in the practice is crucial, liaising with the various business departments within the practice and liaising between other team members and the partners as well.

Your Medical History

One of the most important things that your receptionist will do when you arrive at the practice for your first examination, is to ask you to check through a New Patient Questionnaire which includes a Medical History Questionnaire. Please help us by completing this carefully. It will help us to get to know you, your concerns or problems and issues you wish to discuss with the dentist.

The Medical History Questionnaire is especially important. A wide variety of medical conditions and treatments can have an impact on oral health or the safe provision of dental care. You will be asked to give your completed questionnaire to your dentist when you enter the surgery and your dentist will discuss matters arising from it with you before recording relevant points on the practice computer.

Subsequently, when you arrive for a routine examination, your receptionist will ask you to check through the Medical History Questionnaire again. Please help the receptionist by looking through it again to make sure that any changes are entered and then recorded on our computer when you come through to the surgery. If there are no changes, then it is sufficient that you mark it "No Change".

Computer

Our receptionists are trained to use a dedicated sophisticated dental computer programme. Reception, the Office and the surgeries are linked by this system so that entries made by receptionists are accessible throughout the practice. Needless to say, we are registered under the Data Protection Act and your records are highly confidential.

Reception Assistant

From time to time you may see Ian in reception. He is a valuable member of the team who helps by running errands for us in the town and assists sometimes in the laboratory as well.